Return & Refund Policy

Last updated: October 12, 2026

At My Batana Oil, we want you to feel confident and satisfied with your purchase. We are committed to providing quality hair care products and a transparent shopping experience.

We offer a 30-day voluntary return policy for eligible products, in addition to any statutory consumer rights that may apply.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return under our voluntary policy, your item must:

• Be unused and unopened.

• Have its original seal intact.

• Be in its original packaging.

• Be accompanied by your order number or proof of purchase.

We reserve the right to decline voluntary returns that do not meet these conditions, without affecting your statutory consumer rights.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: contact@my-batana-oil.com

Please include your order number and the reason for your return.

Our team will review your request and provide return instructions.

Return Address:

My Batana Oil- Avenue Jouandin 64100 Bayonne
France

Please contact us before sending your return to ensure that your request is handled correctly.

We recommend using a tracked shipping service, as we cannot guarantee receipt of parcels sent without tracking.

3. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable under our voluntary return policy.

If your order arrives damaged, defective, or incorrect, we will provide an appropriate resolution, including any shipping arrangements or reimbursement required by applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at contact@my-batana-oil.com as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, if available.

Our customer support team will review your request and arrange an appropriate solution, which may include a replacement or refund.

Where appropriate, we may resolve the issue without requiring you to return the product.

Nothing in this policy limits your legal rights concerning faulty, damaged, or misdescribed goods.

5. Opened or Used Products

For hygiene and product safety reasons, we do not accept opened, unsealed, or used bottles for voluntary change-of-mind returns.

This restriction does not affect your statutory consumer rights, including rights relating to defective products and any applicable legal right of withdrawal.

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

We aim to process approved refunds within 5–10 business days, subject to any shorter deadlines required by applicable law.

Your bank or payment provider may require additional time to make the funds available.

Where required by applicable law, refunds will include eligible original delivery charges.

7. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different item, please contact us to arrange an eligible return and place a new order.

For damaged, defective, or incorrect products, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

8. European Union Right of Withdrawal

If you are a consumer covered by European Union distance-selling rules, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving your goods, without giving a reason.

To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires. You may email contact@my-batana-oil.com or use the withdrawal form below.

You must then send the goods back within 14 days of informing us of your withdrawal.

You are responsible for direct return shipping costs unless otherwise required by law.

We will refund eligible payments, including the cost of standard delivery where legally required, within 14 days of being informed of your withdrawal. We may withhold reimbursement until we have received the goods or you have provided evidence of having sent them back, whichever occurs first, where permitted by law.

Certain legal exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery, where the conditions for that exception are met.

Your statutory rights remain unaffected by our voluntary 30-day return policy.

Model Withdrawal Form

To: My Batana Oil- Avenue Jouandin
64100 Bayonne
France
contact@my-batana-oil.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s): ____________________

Order number: ____________________

Ordered on / received on: ____________________

Consumer's name: ____________________

Consumer's address: ____________________

Date: ____________________

Signature (only if submitted on paper): ____________________

9. International Returns

We accept eligible return requests from customers in the countries we serve.

International return shipping costs, customs requirements, and any applicable charges are the customer's responsibility for voluntary change-of-mind returns, unless otherwise required by law.

Please contact us before returning your order so we can provide the appropriate instructions.

10. Contact Us

If you have any questions about our return and refund policy, please contact us.

My Batana Oil

Email: contact@my-batana-oil.com

Return address: Avenue Jouandin
64100 Bayonne
France

We are happy to assist you and help resolve any concerns regarding your order.