Shipping policy
Shipping policy
Our express delivery times are:
Canada: 5-12 days
United States and Canada: 7 - 12 days
Europe: 5 - 9 days
Latin America: 10 - 35 days
Other countries: 14 - 30 days
A few exceptions are to be expected.
Some countries with special customs procedures.
Our products will reach you, even if you are in a remote area! (but keep in mind that it will take a bit longer).
The delivery dates provided are calculated from an estimate based on the date of shipment and taking into account transit time.
Incorrect delivery address, adverse weather conditions, customs procedures and various circumstances beyond our control may affect delivery time.
Keep in mind that import duties and any other applicable fees and taxes are not factored into the item price or shipping cost and are the responsibility of the Buyer.
WHEN WILL I RECEIVE MY ORDER ?
Orders are shipped directly from one of our many national and international warehouses and they will do everything possible to get your order to you as quickly as possible!
Other countries may take around 1-6 weeks (varies by product) due to distance traveled and customs.
Please note that due to the extreme popularity of our offers, these are estimates only.
WHAT HAPPENS IF MY ORDER IS STUCK OR LOST IN THE MAIL?
All our orders are sent with insured shipping and handling. If an order gets stuck at customs, returned or even lost during the delivery process, we apologize!
The postal service is beyond our control.
However, in such cases, because the packages are insured, we will send you a new package with faster shipping and full tracking, if possible.
Please see our Refunds and Returns Policy for when these might apply to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are exclusive of tax in USD, which means that you may be liable to pay duties and taxes once you have received your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of such fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department.
For details of charges, please contact your local customs office.
Notice: However, we work around the clock with our shipping partners to make sure your order gets to you as soon as possible.
These times are certainly difficult, but we hope that we will get through this temporary phase soon and that we will continue to delight you with our best possible service. We are sincerely grateful for your continued support and business.
Canada: 5-12 days
United States and Canada: 7 - 12 days
Europe: 5 - 9 days
Latin America: 10 - 35 days
Other countries: 14 - 30 days
A few exceptions are to be expected.
Some countries with special customs procedures.
Our products will reach you, even if you are in a remote area! (but keep in mind that it will take a bit longer).
The delivery dates provided are calculated from an estimate based on the date of shipment and taking into account transit time.
Incorrect delivery address, adverse weather conditions, customs procedures and various circumstances beyond our control may affect delivery time.
Keep in mind that import duties and any other applicable fees and taxes are not factored into the item price or shipping cost and are the responsibility of the Buyer.
WHEN WILL I RECEIVE MY ORDER ?
Orders are shipped directly from one of our many national and international warehouses and they will do everything possible to get your order to you as quickly as possible!
Other countries may take around 1-6 weeks (varies by product) due to distance traveled and customs.
Please note that due to the extreme popularity of our offers, these are estimates only.
WHAT HAPPENS IF MY ORDER IS STUCK OR LOST IN THE MAIL?
All our orders are sent with insured shipping and handling. If an order gets stuck at customs, returned or even lost during the delivery process, we apologize!
The postal service is beyond our control.
However, in such cases, because the packages are insured, we will send you a new package with faster shipping and full tracking, if possible.
Please see our Refunds and Returns Policy for when these might apply to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are exclusive of tax in USD, which means that you may be liable to pay duties and taxes once you have received your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of such fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department.
For details of charges, please contact your local customs office.
Notice: However, we work around the clock with our shipping partners to make sure your order gets to you as soon as possible.
These times are certainly difficult, but we hope that we will get through this temporary phase soon and that we will continue to delight you with our best possible service. We are sincerely grateful for your continued support and business.